NordVPN Investigation – Trouble Canceling Automatic Subscriptions

NordVPN is potentially engaging in an illegal practice that can make it difficult to cancel an automatically renewed subscription to the service, halting customers from being able to stop these payments for NordVPN.

Consumers indicate that NordVPN engage in deceptive business practices with the implementation of its hard-to-navigate cancellation process. While many already consider the auto-renewal function as a crooked and dishonest way of preserving customers, its method of preventing users from canceling the service may make many feel like they are being scammed.

According to online forums, users and customers of NordVPN are discouraged by the cancellation process, with many saying that they are often met with links and graphics encouraging them to keep their membership, and accuse the company of making buttons and links that actually initiate the cancellation process hard to see and hard to find. Even upon cancelling, consumers have to confirm that they would like to cancel and are met with features they can lose by canceling the service.

NordVPN may be utilizing these deceptive and convoluted tactics in order to cut down on the amount of subscriptions that are successfully cancelled. With the multi-step process and subscription auto-renewal function activated, this may mean that some consumers believe that their subscription to Nord has been cancelled when they may actually still be paying for it.

Are you a current or former NorVPN or NordLocker subscriber or customer and have experienced difficulty in cancelling your subscription? Have you lost funds for a subscription you thought to have cancelled? Let us know! Fill out the attached form to join the Shub & Johns Investigation today!