Did You Pay for Microsoft Services You Could Not Access During the Outage?

Shub Johns & Holbrook LLP is investigating potential consumer class action claims arising from the widespread Microsoft Outlook and Microsoft 365 service outage on Thursday, November 12, 2026. Thousands of Microsoft customers reported problems accessing their email accounts, sending and receiving messages, and using other Microsoft 365 services; Microsoft acknowledged widespread connectivity issues affecting its services. Although Microsoft offers free Outlook email accounts, millions of consumers pay monthly or annual fees for Microsoft 365 subscriptions that include email services and additional features, with the expectation that the services they purchase will be available for use.

If you paid for a Microsoft 365 Personal, Family, Basic, or other consumer subscription and could not access your Outlook email or other paid Microsoft services during the November 12, 2026 outage: fill out the investigation form below to see if you’re eligible for potential recovery.

Paying subscribers arguably should not have to pay the full subscription price for periods during which Microsoft fails to provide the services they purchased. Our team is investigating whether consumers who were unable to send or receive emails or otherwise use services included in their paid subscriptions, and who did not receive a refund or account credit for the interruption, may be entitled to prorated refunds, credits, or other compensation.

The experienced class action lawyers at Shub Johns & Holbrook want to hear from paying Microsoft Outlook and Microsoft 365 subscribers who were affected by the November 12, 2026 outage. If you’re one of those impacted, fill out the form below to get in contact for a free, confidential consultation!