Mortgage Services and Lenders may be Engaging in Deceptive Practices, according to CFPB

miniature house next to a pair of regular size keys.Shub & Johns LLC opens an investigation into unfair and deceptive practices across consumer financial products, after The Consumer Financial Protection Bureau (CFPB) released a new Supervisory Highlights report that found unfair, deceptive, and abusive acts or practices across many consumer financial products and even non-bank entities. Additionally, Unfair, Deceptive, or Abusive Acts or Practices (UDAAPs) were also identified.

The Consumer Financial Protection Bureau (CFPB) has found that mortgage servicers unfairly delayed borrower requests for enrollment in loss mitigation options, causing significant harm. These delays, based on incomplete applications, led to prolonged delinquency, late fees, default notices, negative credit reporting, and time wastage. The borrowers couldn’t avoid these harms as servicers controlled application processing, and the CFPB determined these practices offered no benefits to consumers or competition.

Reports show that lenders also issued untrue threats about collecting debts, falsely asserting their power to seize borrowers’ wages, even though they lacked such authority to do so. In some instances, the lender actually made an unauthorized wage deduction by sending erroneous notices to consumers’ employers, wrongly indicating that the employer was obliged to pay the lenders the full amount of the consumer’s loan balance from the consumer’s wages.

Been affected? Sounds familiar? Fill in the attached form and tell us your story! Keep reading to learn more.


Have you had any of the above happen to you? Have you run into issues with mortgage servicers unfairly delaying borrower requests, with these delays leading to late fees, time wastage, negative credit, etc? Let us know! Fill out the attached form and contact the Shub & Johns team today or please contact us at 610-477-8380 or

Shub & Johns is a national leader in representing consumers, just like you. Our experienced class action attorneys are here to help you get justice. Contact us now! All consultations are free of charge.

Mortgage Deceptive Practices Intake Form