Companies Violate ADA Website Accessibility Guidelines

Shub & Johns investigates complaints against large companies that have violated the Americans with Disabilities Act (ADA) for maintaining and designing websites that are not fully accessible to blind and visually impaired individuals. Companies like Hello Fresh, Whole Foods, Dell, and Mrs. Fields, among others, have already received complaints from consumers of their websites lack of accessibility. These companies and others risk a class action lawsuit.

A person typing on a braile typewriter, scrolling through a computer.

Large Companies Risk Lawsuit when Violating ADA

Companies like Hello Fresh, Whole Foods, and Dell, with large amounts of daily traffic, must be well-maintained and fully accessible. Websites with a high volume of monthly or even daily visitors must take into account their potential viewers and consumers — especially for those who are visually impaired. Visually impaired individuals browse websites daily, using their preferred screen-reading software to access and consume information over the internet. When a company maintains a website and does not grant full access to those with disabilities, they are violating the ADA.

Companies such as Mrs. Fields Famous Brands and PNC have already received complaints and there have been class action lawsuits filed against both. Consumers claim that screen readers are unable to accurately describe images, or that the websites were not compatible with the screen reading software. Other consumers urge these companies to instill policies to ensure that the company website is compliant with the ADA, giving the visually impaired or individuals with other disabilities, full range to access their website.

How to get involved

If you or someone you know is visually impaired and have had issues with accessing some websites, let us know! Fill out the form to contact the Shub & Johns Team today!


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