Shub Law is currently investigating Ticketmaster for refusing to refund customers of cancelled or rescheduled events

COVID-19 first entered the United States in early 2020. In almost all 50 states,  the local government shut down large gatherings of people. Ticketmaster – one of the major event ticket purchasing sites – was forced to cancel or reschedule countless events.

Prior to the COIVD-19 outbreak, Ticketmaster stated that customers were entitled to a refund if the event was postponed, rescheduled or canceled.


Since the COVID-19 outbreak essentially canceled all live events, Ticketmaster allegedly retroactively revised their refund policy. Ticketmaster is now only offering refunds for cancelled events, no longer including postponed or rescheduled events. Ticketmaster is also applying this new policy to event tickets purchased prior to the COVID-19 outbreak. It is reported that customers who purchased tickets before the revised Ticketmaster policy are now feeling the economic harm of such. 

Ticketmaster reportedly processes over $30 billion in ticket sales each year.


If you or someone you know made a purchase through Ticketmaster prior to March 14, 2020, had that event postponed or rescheduled, and did not receive a refund, please contact the firm via email at or give us a call at 856-772-7200. Our firm is still in full operation remotely and will remain dedicated to helping consumers in need during this difficult time.


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