Shub Law investigates airline companies, such as Southwest, for failing to issue refunds for cancelled flights during COVID-19 outbreak

Shub Law is currently investigating airline companies such as Southwest who failed to issue refunds to customers during the COVID-19 outbreak.

COVID-19 first made its way into the United States in early January 2020. In an attempt to limit the number of people infected by the virus, temporary travel restrictions were issued. As a result, airline companies began canceling flights.  But some companies, such as Southwest, refused to issue refunds to their customers despite a number of complaints.

For example, Southwest canceled 20 to 40% of their flights. For customers who booked those flights, Southwest only offered two options: Rebook the flight or receive a travel credit.

It has been alleged that airline companies, such as Southwest, that fail to issue refunds for canceled flights are in violation of certain laws.

Contact Shub Law

If you or someone you know has not received a refund from Southwest or another airline company for a canceled flight that was scheduled to operate after March 1, 2020, please contact the firm via today or give us a call at 856-772-7200. Our firm is still in full operation remotely, and we remain dedicated to helping consumers in need during this difficult time.


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