HP officeJet Pro Printers Defect

Following a firmware update in early May, reports of certain HP OfficeJet Printers experiencing a blue screen error on the touchscreen renders the printers unusable.

The models affected by this potential defect are: OfficeJet 902x models which include Pro 9022e, Pro 9025e, Pro 9020e All-in-One and Pro 9025e All-in-One variants.

If you own any of the listed models above and have experienced the blue screen error after updating firmware, fill out the form below to participate in Shub & Johns’s investigation.

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